Warranty
1. Products Covered
This warranty applies exclusively to the following products purchased from Easy Composite Outlet:
- Composite Decking Boards
- Composite Cladding Boards
- Composite Fencing Slats
2. What This Warranty Covers
SSH Trading Group Ltd (“the Company”) warrants to the original purchaser (“the Purchaser”) that, for a period of ten (10) years from the date of purchase, under normal use and service conditions, covered products shall not split, splinter, rot, or suffer structural damage caused by termites or fungal decay.
3. How to Make a Warranty Claim
If a defect covered by this warranty becomes apparent during the warranty period, the Purchaser must notify the Company in writing using the contact details provided by Easy Composite Outlet.
The Company reserves the right to request supporting information in connection with any claim.
Where a claim is verified by an authorised Company representative, the Company’s sole obligation shall be, at its discretion, either:
- To replace the defective item(s); or
- To refund the proportion of the purchase price attributable to the defective item(s), in line with the proration schedule below.
This warranty does not extend to the cost of removal, redelivery, or reinstallation of any product.
4. Proration Schedule
Where a valid warranty claim is made after the original purchase date, the Purchaser’s entitlement to replacement or refund will be calculated on a pro-rated basis as follows:
| Years Since Purchase | Refund / Replacement Entitlement |
|---|---|
| 0–2 Years | 80% |
| 2–4 Years | 60% |
| 4–5 Years | 40% |
| 5–6 Years | 20% |
| 6–8 Years | 10% |
| 8–10 Years | 5% |
5. What This Warranty Does Not Cover
This warranty does not apply to any failure, malfunction, or damage arising from:
- Improper installation or failure to follow the Company’s installation guidelines, including incorrect gapping, joist spacing exceeding 30 cm centres, or use of non-approved fixings.
- Use outside normal conditions or in applications not recommended by the Company’s guidelines or applicable building regulations.
- Movement, distortion, collapse, or settlement of the ground or supporting structure.
- Acts of God, including flooding, hurricane, earthquake, or lightning.
- Environmental conditions including air pollution, mould, or mildew.
- Staining from external substances such as dirt, grease, oil, or chemicals.
- Normal weathering such as gradual colour fading or surface dirt accumulation.
- Variations or changes in product colour.
- Expansion or contraction of materials.
- Improper handling, storage, abuse, or neglect by the Purchaser or any third party.
- Products that have not been paid for in full.
- Ordinary wear and tear.
- Chemical damage.
6. Limitation of Liability & Disclaimer
Except for the express warranty set out above, the Company makes no further warranties, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose. All such additional warranties are excluded to the fullest extent permitted by applicable law.
The Company shall not be liable for any special, incidental, or consequential damages, including but not limited to loss of profits, loss of use, or impairment of assets. The Company’s maximum liability shall not exceed replacement of the defective products or a refund of the purchase price as set out above.
This warranty gives you specific legal rights. You may also have additional rights under applicable UK consumer legislation, which this warranty does not affect. No amendment to this warranty shall be valid unless made in writing and signed by an authorised representative of the Company.
